Mediation and Conflict Coaching
The Mediator can play an essential role in assisting parties involved in workplace conflict. A study of 449 cases showed that mediation was capable of settling 78 percent of the cases, through alternative dispute resolution. Article. C2C Consultant, Marlene Hope, Certified in Conflict Resolution utilizes an interest-based approach to resolving the conflict. As a neutral third party, she facilitates conversation between the parties, with a focus on identifying the underlying needs or interests of each party involved in the dispute. Through understanding, the parties can collaboratively determine and commit to a resolution.
C2C Consultant Marlene Hope and Associates provide Conflict Coaching and Assertiveness training to individuals who seek to learn strategies to communicate clearly and assertively. Assertiveness is a skill that individuals can master with practice. Understanding the dynamics of conflict and how to be assertive are skills that will enhance individuals’ professional and personal interactions. Read More on the Assertiveness and Conflict Resolution Workshop, and Training offered by C2C Consulting.