Marlene Hope provides interest-based conflict resolution services to employees involved in workplace conflict and individuals involved in interpersonal conflict. Marlene utilizes the Conflict Dynamic Profile Assessment Tool as a resource to assist individuals in understanding how they respond to conflict, what triggers can escalate a conflict, and how to manage conflict more effectively.

Marlene is a mediator for the Government of Alberta Civil Claims Mediation Program and volunteers with the Community Mediation Calgary Society.

C2C Consulting has developed a three-phase approach within the workplace assessment model to assist organizations in improving and maintaining healthy workplace environments. C2C Consulting has coined their model, “OWN IT, SHARE IT, REPAIR IT.” In partnering with C2C, the organization commits to investing the resources needed to understand and acknowledging the workplace issues (Own It); explain the outcomes of the findings with those impacted (Share It); and work collaboratively with the employees and stakeholders to restore and maintain a safe, respectful, and healthy workplace (Repair It).

• Identifying Security Vulnerabilities

• Threat/Risk Assessments

• Physical and Safety Audits

• Personal/Home Security

• Interactive Tabletop Exercises (Scenarios)

Employers are obligated under the Alberta Occupational Health and Safety Act to:

• Investigate any incident of harassment or violence;

• Take action to address the incident;

• Prevent it from happening again;

• Prepare an investigation report outlining the circumstances of the incident and the corrective action

Because of the degree of complexity and potential legal ramifications associated with allegations of harassment or workplace violence, it is critical that employers not undertake investigations in an ‘ad hoc’ manner. Investigations can also be time-intensive and require a strong degree of impartiality. In the absence of trained and experienced Human Resource personnel, consideration should be given to the conduct of an investigation, neutral independent investigator, you can ensure the best outcomes.

Committed2Change Consulting can ensure the following:

• Provide the Client with a detailed Level of Effort, which outlines an estimate of the days, associated costs and potential challenges involved in an investigation.

• Conduct thorough, transparent and timely investigations, that are also legally defensible.

• Pursue a trauma-informed approach to the interview process, which provides for the gathering of meaningful information.

• Provide an executive summary of the evidence, and after review by the approved parties, a final report, that includes, a credibility assessment of all parties, identification of mitigating or aggravating factors, and root cause analysis and recommendations, inclusive of restorative measures (if appropriate).

• Additionally, we can mentor, coach, and supervise Human Resource personnel tasked with conducting internal investigations.

Principal Investigator:

Marlene Hope is certified as a Competent Investigator by the Government of Canada, a designation that ensures that she has undergone extensive training and conducted a significant number of complex investigations that qualify her to perform in allegations of harassment and workplace violence for various Federal Departments. Marlene Hope is also currently retained by several post-secondary institutions in Alberta, to provide an elevated response to internal investigations, and conducted investigations for numerous private and non-profit organizations.

Marlene Hope brings to her role, over 26 years of investigative experience as a former Detective with the Calgary Police Service, where she served in the Sex Crimes and Behavioural Science Units, and in the Office of Inclusion, Development and Employee Engagement, Human Resource Section. Marlene has completed various specialized training, including in Forensic Experiential Trauma-informed Interviewing, (FETI©) and holds certification as a Human Resource Management professional, a Qualified Mediator (ADR Insititute of Canada) and an ICF Certified Professional Coach.

These experiences have uniquely positioned Marlene as a workplace investigator, allowing for specialization in allegations of sexual harassment or assault, while also providing her with a keen understanding of the dynamics involved in workplace complaints and the resolution process.

Committed2Change – A Life Journey

Personal Foundation Coaching is for those who want to work from the ground up and not just skim the surface, to achieve a task or a goal. But instead, grow into a deep understanding of who they are so they,

• Eliminate roadblocks to personal growth,

• Improve their attitude, and

• Create new and healthy habits that support them in making choices that are aligned with their values and goals.

Personal Foundation is a process of Personal Development:

• Level I – The What – is that image, the persona, it is what we present to the world.

• Level II – The Who – can be best described as our authentic self. Our “Who” often drives our “What.” Our “Who” can change over time, for our benefit, or our detriment. When not tended to our “Who” is like a garden that is overrun by weeds and choked out. Alternately we can carefully tend to our “Who,” and what springs forth is life and beauty.

• Level III – The How – speaks to how you sustain your authentic self. In these sessions, you will work on applying what you have learned in Level 1 and Level II and begin to practically apply it.

Although Personal Foundations is geared to be completed in 20 sessions, every client progresses through the program at their own pace.

One 45-minute session is $125 plus GST.

The total cost for the 20 sessions is $2,300.00 plus GST.

Payment can be made in advance of each level.

**Please contact us for inquiries and pricing regarding business coaching.

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Marlene Hope utilizes her experience as a Mediator to specialize in familial and workplace conflict.

Participants in the workshop will:

• The Dynamics of Conflict

• Recognizing Conflict Styles

• Increasing Self-Management Skills

• Increasing Listening Skills

• Learning the art of Probing

• Using the “I” Statement

• Learning the art of Assertiveness utilizing the DESC and WINS formula

The CPP Global Human Report identified the most common denominator of successful conflict resolution is formal training. They researched conflict in the U.S. and found:

• 85% of employees at all levels experience conflict to some degree

• Individuals dedicate an average of 2.8 hours a week to dealing with the conflict, equating to a loss of approximately 400 billion dollars a year

One could argue that these are conservative numbers, given the time and energy expended when embroiled in a conflict.

Conflict in the workplace is normal and when dealt with appropriately, can have positive outcomes, including:

• Gaining a better understanding of those whom you work with

• Creating positive solutions to identified issues, problems or challenges

• Increasing creativity

C2C Consulting provides conflict resolution and assertiveness training to all levels within an organization. We customize the workshops to meet the needs of our clients. We utilize a variety of techniques to engage the participants, including; lecture format, open discussion, group interaction, and role-playing.

C2C is also a provincially licensed training provider for the Alberta Security Guard Training (ABST) and Alberta Investigator Training (AIT) Programs.

These courses can be delivered in person (classroom) or online and are designed for delivery to other contractual providers or the general public.